We value customer satisfaction above all else and stand behind the quality of our products and services with a 3-year limited warranty on all Adventure Wagon products. This warranty will cover any defects in workmanship or material under normal use. During this time Adventure Wagon will repair or replace products or parts at no charge to the customer if it proves to be due to a defect. If damage or failure occurs due to excessive or improper use of the product it will not be covered under the three-year warranty. The Adventure Wagon is applicable to the original owner only and is not transferrable.
Any third-party items offered by Adventure Wagon will be subject to the manufacturer warranty. Please inquire for more information of specific products.
Ala Carte Products
All Products if unused and uninstalled may be returned within 45 days of receipt. If the products have any signs of wear they will not be accepted for return. Adventure Wagon is not able to cover the cost of shipping for returns, this will be the responsibility of the customer. Once Adventure Wagon receives the return it will be checked for quality, if the product is in proper condition and all parts are returned a refund will be issued.
Full Interior System
The following are not eligible for return:
- Panels and trim
- A-Frame and ceiling bracers
Complete full Interiors may be returned if still packaged, uninstalled, and undamaged within 45 days of receipt. If the products have any signs of wear or damage, they will not be accepted for return. Once Adventure Wagon receives the return it will be checked for quality, if the product is in proper condition and all parts are returned a refund will be issued minus a 15% Restocking Fee. Adventure Wagon does not cover the cost of return shipping.
Ala Carte Items:
All ala carte items may be cancelled for a full refund anytime before the item is scheduled to ship or be picked up.
If an order is unable to ship due to lack of payment or is not picked up within one month of order completion the order will be cancelled and restocked. If payment was submitted prior the payment will be refunded in full.
Full Interior Systems:
If an order is cancelled at least one month prior to the scheduled due date or install date, a full refund will be issued minus the initial $250 deposit.
If an order is cancelled within a month of the scheduled due date a refund will be issued minus a 15% restocking fee of the initial 50% deposit as the order will be in final production at this point. The $250.00 deposit will not be refunded.
If an order is unable to ship or be picked up due to lack of payment storage fees will be charged starting one week after the scheduled due date. If payment is not received within 2 months of the scheduled due date the order will be cancelled, restocked, and the deposit refunded minus a 15% restocking fee.
Refunds will not include any credit card fees charged previously.
Any custom or special ordered items that Adventure Wagon does not stock or produce are final sale and will not be issued a refund if cancelled. This includes but is not limited to the following:
- Smart Floors
- Smart Floor Coverings
- Interior Components not stocked by Adventure Wagon
- Roof racks or exterior components not stocked by Adventure Wagon
Installation Cancellation Policy
If an appointment is cancelled or rescheduled at least 6 weeks prior to the scheduled due date or install date, a full refund will be issued minus the initial $250 deposit.
If an order is cancelled within 6 weeks of the scheduled due date a refund will be issued minus a 15% cancellation fee of the 50% deposit. The $250 deposit will not be refunded.
Warranty period begins on the date the product is delivered to the original customer.
If you need to start a return or warranty claim please reach out to firstname.lastname@example.org or 503-427-0140